Terms of service

Last Updated: 25 January 2026

These Terms of Service (“Terms”) govern your access to and use of liftupayurveda.com (the “Website”) and the purchase of products from us. By accessing the Website or placing an order, you agree to be bound by these Terms.

1) Legal Entity & Contact

Legal Name: AURA GROUP
Address: Shop no 3, Kailash Nagar Road, 141007
For support, please contact us using the support details available on the Website and share your order ID for faster assistance.

2) Eligibility

By using this Website, you confirm that you:

  • are at least 18 years old, or accessing under supervision of a parent/guardian; and

  • are legally capable of entering into a binding contract under applicable law.

3) Products & Information Disclaimer

  • Our products are based on traditional wellness/Ayurveda positioning and are intended for general wellness use.

  • The content on this Website is provided for informational purposes only and is not medical advice.

  • We do not guarantee specific results. Individual outcomes vary based on multiple factors.

  • You should consult a qualified professional before use if you have any medical conditions, allergies, are under medication, or have concerns.

4) Orders, Pricing & Payments

  • Prices are displayed on the Website and may change without prior notice.

  • By placing an order, you agree that all information provided (address, phone, email) is accurate.

  • We reserve the right to refuse, cancel, or limit orders at our discretion (including suspected fraud, abuse, pricing errors, stock issues, or address verification problems).

  • In case of any payment failure or reversal, the order may be cancelled.

5) Shipping & Dispatch

  • We aim to dispatch within 14 days of placing the order (excluding Sundays/holidays where applicable).

  • After shipping, a tracking link/details will be shared via SMS/Email/WhatsApp (as available).

  • Delivery timelines are estimates and depend on courier operations and location.

  • Delays due to courier issues, weather, strikes, regulatory checks, or other events beyond our control do not create liability on us.

6) No Refund Policy

  • All sales are final.

  • We do not offer refunds under any circumstances, including but not limited to: change of mind, dissatisfaction after use, dislike of fragrance/texture, delivery delay, or customer ordering the wrong item.

7) Return / Replacement (Only for Damaged/Leaked Items)

We only consider replacement/return approval if the product is received broken, leaked, spilled, or visibly damaged and the below conditions are strictly met:

7.1 Reporting Window

  • You must report the issue within 3 days of delivery.

7.2 Video Proof (Mandatory)

Due to risks of edited/AI-generated images, we accept VIDEO PROOF ONLY:

  • a single, continuous, uncut unboxing video

  • video must start before opening the outer package

  • it must clearly show the shipping label and the product condition.

Photos are not accepted.

7.3 Non-Eligible Cases

No replacement/return will be provided for:

  • change of mind / “didn’t like it”

  • minor packaging dents/label scuffs that don’t affect the product

  • products that have been used or tampered with

  • claims raised after 3 days

  • claims without the required uncut unboxing video

  • issues caused by incorrect address/phone number or customer unavailability.

7.4 Resolution

If approved, we may (at our discretion) provide:

  • replacement product, or

  • any other appropriate resolution without refund.

8) Promotions, Coupons & Offers

  • Coupon codes and offers may have specific conditions (validity, usage limits, non-combinable rules).

  • Misuse, tampering, or abnormal order activity may result in cancellation.

9) User Responsibilities

You agree not to:

  • misuse the Website, attempt unauthorized access, or interfere with site functionality;

  • upload harmful code;

  • engage in fraudulent transactions or chargeback abuse.

10) Intellectual Property

All content on this Website, including text, product names, logos, graphics, images, and design elements, is owned by or licensed to AURA GROUP and protected by applicable laws. You may not copy, reproduce, distribute, or exploit any content without written permission.

11) Third-Party Services

The Website may use third-party services (payment gateways, shipping partners, analytics tools). We are not responsible for third-party outages, delays, or policies. Their terms may apply.

12) Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Website or products.

  • Our total liability for any claim related to an order shall not exceed the amount paid for the specific product(s) giving rise to the claim.

13) Indemnity

You agree to indemnify and hold harmless AURA GROUP and its team from any claims, losses, damages, liabilities, and expenses arising from your breach of these Terms, misuse of the Website, or violation of any law or third-party rights.

14) Force Majeure

We are not responsible for failure or delay in performance due to events beyond our reasonable control, including natural disasters, acts of government, strikes, internet failures, courier disruptions, or other force majeure events.

15) Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the area where AURA GROUP operates, unless otherwise required by law.

16) Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website constitutes acceptance of the updated Terms.

17) Contact

For questions about these Terms, please contact us via the support details listed on the Website, and mention your order ID (if applicable).